A little help, right here
How can we help?
Account questions, technical hiccups or a moment to pause. Tell us what you need, without sharing sensitive information.
Good to know
I cannot sign in.
Check your email and password, or request a password reset. If you have activated an account break, login remains blocked until it ends. There is no Google sign-in or email-verification step.
Where are my Play Credits?
Your profile shows the server-recorded balance and recent credit activity. The 100,000-credit welcome amount is issued once. Credits cannot be purchased, transferred or redeemed.
What is a claim?
Marking a claim on the atlas bookmarks a game on this device so you can find it again. It is not a prize and has no value; it never affects rounds or balances.
A game or round did not load.
Check your connection and use the player’s retry control. It preserves the same round identifier. Do not repeatedly submit new rounds. Include a non-sensitive reference when reporting an issue.
I want to take a break.
Use the account controls on Player Care for an immediate break. A message here is saved as a request and does not automatically block an account.
Open Player CareOur product contact: hello@productclaims.com
Send a request
Send your question to our support inbox and keep the reference shown after submission.