Information stored
Registration stores your email, screen name, hashed password, date of birth, UK eligibility and the version and time of terms acceptance. The app also stores Play Credits, credit activity, display preferences, reminder settings and account-break end times. Support requests contain a reply email, topic, message and reference.
Purpose
These details support account access, eligibility, security, password recovery and the shared credit balance. Preferences implement your choices. Support data lets the operator investigate your request. Optional Google Analytics is used only after permission. Google OAuth and advertising tools remain disabled.
Hosting and communications
Account and activity records are held on our application server. Cloudflare handles website delivery and security and processes connection information such as IP addresses. Brevo delivers password recovery and support messages; ImprovMX forwards incoming mail to the shared support inbox. Our team reads support correspondence in its Google Gmail inbox. These providers may process information internationally under their applicable safeguards. Independent help websites have their own privacy practices.
Optional Google Analytics
The Google tag script loads on every page, including before a cookie choice. Fetching it connects your browser to Google and exposes connection information such as your IP address, browser information and this site's origin. Analytics measurement and cookies stay disabled until you allow analytics. After permission, Google receives information about visits to public pages, browser and device information, cookie identifiers and approximate location derived from connection information. Recognised campaign parameters such as UTM and Google Ads click identifiers are included so campaign visits can be attributed; other query parameters are excluded. We do not send account names, email addresses, dates of birth, balances or support messages to Analytics. Authenticated visits, account and password pages, support pages, searches and URLs containing non-campaign query parameters are not measured. Google may process analytics information outside the United Kingdom. Advertising storage, advertising personalisation and Google Signals are disabled. You can reject analytics or withdraw permission in Cookie preferences without losing access to the site.
Retention and safeguards
Passwords are hashed. Reset tokens expire after 30 minutes and can be used once. Password changes and account breaks invalidate existing sessions. The maintenance task removes captured mail after 24 hours and support requests after 90 days; account data remains until a closure request is processed. Do not include passwords, payment details or identity documents in messages.
Your requests
You may ask for access, correction or deletion through Support or hello@productclaims.com. Display and reminder settings can be changed in your profile. Use the support reference to follow up; requests to close an account require handling and are not an instant self-service deletion.
Questions? Contact Product Claims · hello@productclaims.com